Unleash the Power of Healthcare Technical SupportYour Global Technical Support Partner for Healthcare!
At Mindstack Solutions, we understand the critical role that technology plays in the healthcare industry. With our Global Technical Support Services, we strive to empower healthcare organisations with seamless and reliable technical assistance, ensuring they can focus on delivering top-notch patient care.
Why Choose Our Services?
EXPERIENCE
With years of experience in serving the healthcare industry, we understand the unique challenges and nuances of healthcare IT.
GLOBAL REACH
Operating on a global scale, Mindstack Solutions is equipped to provide support to healthcare organizations regardless of their location.
CUSTOMIZED SOLUTIONS
Our technical support services are tailored to meet the specific needs of your healthcare organization, ensuring a personalized and effective approach.
CUTTING-EDGE TECHNOLOGY
We stay abreast of the latest technological advancements to offer state-of-the-art solutions that keep your healthcare systems at the forefront of innovation.
Key Features of Our Technical Support Services
24/7 SUPPORT
Health emergencies can happen at any time. Our round-the-clock support ensures that your systems are always up and running, providing uninterrupted services to patients.
SCALABILITY
As your healthcare organization grows, so do your technical support needs. Mindstack Solutions offers scalable solutions to accommodate the evolving requirements of your healthcare IT infrastructure.
DEDICATED HEALTHCARE IT EXPERTS
Our team consists of skilled professionals with in-depth knowledge of healthcare IT. They understand the specific needs of the industry and are ready to address any technical issues promptly.
SECURITY AND COMPLIANCE
We prioritize the security and compliance of healthcare data. Our support services are designed to adhere to industry regulations and protect sensitive information, ensuring the highest standards of data security.
PROACTIVE MONITORING AND MAINTENANCE
Prevention is better than cure. We employ advanced monitoring tools to identify potential issues before they escalate, ensuring a proactive approach to system maintenance.
TRAINING AND KNOWLEDGE TRANSFER
Empower your in-house teams with the knowledge they need to manage and maintain systems independently. We provide comprehensive training sessions and knowledge transfer to enhance the capabilities of your staff.
SERVICE OFFERINGS
Supported Standards
● Health Insurance Portability and Accountability Act (HIPAA)
● ISO 27001
● HL7 (Health Level Seven)
● ICOM (Digital Imaging and Communications in Medicine)
● IHE (Integrating the Healthcare Enterprise)
● SNOMED CT (Systematized Nomenclature of Medicine - Clinical Terms)
● CDA (Clinical Document Architecture)
● ISO 13485
● NIST (National Institute of Standards and Technology) Guidelines
● FDA Regulations
● COBIT (Control Objectives for Information and Related Technologies)
● ITIL (Information Technology Infrastructure Library)
Tech Support Tools
● ServiceNow
● JIRA Service Management
● Zendesk
● SolarWinds N-central
● Nagios
● Epicor ERP
● TeamViewer
● Splunk
● ConnectWise Control
● Cisco Webex
● Qualys Cloud Platform
● Wireshark
● Symantec Endpoint Protection
● McAfee ePolicy Orchestrator (ePO)
● Microsoft System Center Configuration Manager (SCCM)
Contact Us Today
Mindstack Solutions - Enabling Excellence in Healthcare Through Seamless Technical Support.
