Why Choose Us?

  • 12-hour Turnaround: From the minute we receive your files to the minute you get your transcripts back will be 12 hours, we guarantee this.
  • Quality and Consistency: We guarantee the accuracy level of 99.5% in the completed reports.
  • Technical Support: We provide round-the-clock customer support. Be it night or day, you can call or send us an e-mail and you will get a response back from us in 30 minutes or less.
  • High-quality transcripts @ affordable prices. Prompt and professional services to meet your specific needs.
  • HIPAA Compliance & Security

Mindstack Solutions is a pre-eminent provider of medical transcription services to healthcare systems, clinics, and physician practices. We invest in the best people, technologies and other processes to make your reports fast, reliable, accurate, and secure. Our service offers a number of winning factors that makes us an excellent choice as your medical transcription service provider. In CrescereMed, all our extensively experienced MTs & QAs believe in accuracy and precision. They handle variation in speech patterns, various English accents and dialects with ease and comfort.

Security

We comply with HIPAA regulations and maintain high confidentiality of patient information. We sign NDA with every employee and audit on a daily basis that none of the patient information goes out of our premises.
All data transferred across the internet is protected by 128-bit encryption using technologies like Secure FTP and proprietary client developed solutions. Access to all systems is controlled by user name and password. The USB ports are disabled on all machines. Firewalls protect the network. ​
All workstations are updated on a regular basis with anti-virus software. All employees, officers and related personnel are required to sign a “confidentiality agreement” which binds them to the confidentiality and safeguarding of the patient information.

Additionally, we provide extensive billing management. Our administrative team is highly experienced in all areas of medical billing management. We work closely with insurance carriers, medical directors, and leaders in the industry to ensure we are up to date. Our administration and team’s experience and knowledge make MSS a leader in the medical billing industry. Our knowledge of reimbursement structures, LCDs, and payer contracts ensure we maximize your reimbursement.

Delivery of Reports

We are prepared to take the jobs and deliver from day one in this particular domain, if our pre-requisites are met. Reports/Transcripts are delivered back in the form of email/ftp or whichever platform you are following. Also to note, the reports can also be delivered onto the on-line workflow engine of the client, if such a system is available. we maximize your reimbursement.

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Turn Around Time

Transcription rates have been categorized into A & B.

  • Category A: Single person interview or standard one-on-one interview recorded in digital format.
  • Category B: Any interviews with a total of 3 people, any audio with significant noise in the background, and any audio that has voices that are difficult to understand (i.e. poor recording, soft voices, etc.)